Refund Policy

This page explains how refunds work for Flix IPTV subscriptions. It is the detailed rule for money-back requests. Other pages may mention a guarantee in short form; this policy is where the limits are stated clearly.

7-day money-back guarantee

The 7-day money-back guarantee applies only to 1 Year subscription plans and above. Shorter plans, including monthly and 3-month packages, are not automatically covered.

If you buy a qualifying 1 Year (or longer) plan and the service is not suitable, contact us on WhatsApp within 7 days of activation. We will review the request and, where the guarantee applies, arrange a refund through the same process used for your payment.

Eligibility

• The plan must be a 1 Year subscription or a longer billed period listed as such on the subscription page.
• You must contact us within 7 days of activation.
• The request should come from the WhatsApp conversation or contact details used for the order, so we can match the account.

The guarantee is not a slogan for “forever, no questions, no time limit”. Seven days is seven days. It is not a trial that renews itself, and it is not a blanket promise for every package we sell.

Plans that are not automatically covered

1 Month, 3 Month, and any other plan shorter than 1 Year are not included in the automatic 7-day money-back guarantee. If something goes wrong on a shorter plan, still message us on WhatsApp. We can look at setup issues, but a refund is not guaranteed by this policy for those periods.

How to request a refund

1. Open WhatsApp using the contact details published on this website.
2. Tell us you are asking about a refund and name the plan you paid for.
3. Give us the information we need to find the account, such as the payment reference or the device you set up.

You can also start from the Contact page. We handle refund questions on WhatsApp whenever possible, because that is where payment and setup already take place.

Payment and activation

Activation follows payment confirmation. The 7-day window is counted from activation of a qualifying plan, not from the moment you first opened the website. If payment was not completed, there is nothing to refund under this policy.

Reasonable limitations

We may refuse a guarantee claim that is late, that is not for a qualifying 1 Year (or longer) plan, or that we cannot match to a real order. Repeated abuse of the guarantee, or a request that appears fraudulent, may also be declined.

Refunds, when approved, are processed through the payment method used for the order where that is practical. Timing depends on that method and is not instant in every case.

Contact

For refund questions, message us on WhatsApp or use the Contact page. Do not send payment card numbers in full through any form.